Customer Service Level Agreement
Please contact KT Hosting using one of the contact methods below, outside of office hours please email us at support@kthosting.com. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
Complaints Procedure
Customer service is a top priority at KT Hosting. If you are unhappy with the service you have received or have any other reason to make a complaint, please contact us on 0141 370 3242, email us at abuse@kthosting.com or write to us at the address below providing as many details as possible about your issue.
Service Manager
KT Hosting
Nexus House
Wilson Business Park
1 Queen Elizabeth Ave
Hillington Park
Glasgow G52 4NQ.
Tel: 0141 370 3242
Email: abuse@kthosting.com
We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) by clicking here.
Report Abuse
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@kthosting.com or on 0141 370 3242 with as much detail about the abuse. We will investigate your complaint immediately.
